What is Patient-Centered Medical Home (PCMH)? What does it mean for patients?

A Patient-Centered Medical Home is a health clinic that is recognized for their commitment to high-quality, patient-centered care. 

Research shows that PCMHs improve quality and the patient experience, and increase staff satisfaction—while reducing health care costs. Practices that earn recognition have made a commitment to continuous quality improvement and a patient-centered approach to care.*

*https://www.ncqa.org

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This badge indicates that a clinic has been evaluated and is recognized as a PCMH. Look for for it on the clinic location pages.

As your Patient Centered Medical Home:

  • We will help you in selecting a primary provider who best meets your needs and they will lead your care team.

  • Your care team will work together with you as an individual and a whole person

  • We will support you in deciding what types of appointments will be the best for you and your family.

  • We offer a variety of other supports and services.

  • We offer same day appointments for minor injuries or illness.

  • You have 24-hour access to a provider by phone by calling the numbers listed for each of our PCMH recognized sites or by messaging a member of your care team through our secure portal. 

  • We help you to take control of your health by providing education, resources and linkages and referrals to other services in the community.

  • On your behalf, we coordinate care across all elements of the health care system. 

  • Our providers and staff work continually toward quality improvement and patient safety and use well established evidence-based guidelines in our care approaches. 

  • Our care teams strive to build a partnership with you, know your health status, your medications, and your health history -- which helps you get the care you deserve.

As our patient, what you can do to make sure you're getting the best possible care?

  • Becoming engaged in your health care.

  • Speak up!

  • Ask your primary provider questions.

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As our patient, we ask you to:

  • Inform other hospitals and specialty care facilities that we are your primary care provider. 

  • Share your records from previous care settings to ensure we are on top of your health care needs and history. 

  • Tell us about any medications you are taking and update us if changes have been made to your medications.

  • Actively adhere to the action plan and goals developed with your care team. Contact your care team if you have questions.